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Privacy Policy

Privacy Policy for Zencore Solar (A Division of Zencore Global LLC)

Effective Date: April 26, 2025

Welcome to Zencore Solar, a division of Zencore Global LLC. Protecting your privacy and maintaining your trust is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, and communications.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide, including:

  • Full name
  • Email address
  • Phone number
  • Physical address
  • Payment and billing information (if applicable)

1.2 Non-Personal Information

We may automatically collect non-personal data such as:

  • IP address
  • Browser and device type
  • Geographic location (approximate)
  • Pages visited, time spent, and site interactions
  • Cookies and analytics (see Section 4)

We do not collect sensitive personal data (such as race, religion, or biometric data) unless legally required or explicitly provided by you.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries, service requests, and quotes
  • Process payments and manage your customer account
  • Improve website functionality, user experience, and our service offerings
  • Send service updates, appointment reminders, marketing communications (with your consent)
  • Comply with legal obligations, regulatory requirements, and protect our legal rights

We will only process your personal information based on lawful grounds, such as consent, contract fulfillment, legitimate business interests, or compliance with law.

3. Sharing of Your Information

Zencore Solar respects your privacy. We do not sell or rent your personal information. We only share information as necessary:

  • Service Providers: Third-party vendors who help us deliver our services (e.g., payment processors, CRM systems, SMS/email platforms). These vendors are contractually obligated to protect your information.
  • Legal Requirements: To comply with legal obligations, law enforcement requests, court orders, or regulatory authorities.
  • Business Transfers: If Zencore Solar or Zencore Global LLC is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred with appropriate safeguards.

Important for SMS and Email:
We collect phone numbers and emails for communication purposes. Consent is required for marketing texts or calls, in compliance with the Telephone Consumer Protection Act (TCPA) and Texas Business and Commerce Code, Chapter 305. You may opt out anytime by following opt-out instructions in our messages.

4. Cookies and Tracking Technologies

Our website uses cookies, pixels, and other tracking technologies to:

  • Analyze web traffic and improve functionality
  • Customize user experience
  • Deliver targeted advertisements

You may control cookie preferences through your browser settings. However, disabling cookies could affect website performance.

We honor browser “Do Not Track” signals as required under the Texas Data Privacy and Security Act (TDPSA).

5. Data Security

We implement reasonable physical, technical, and administrative measures to secure your personal data against unauthorized access, disclosure, alteration, or destruction.
Examples include SSL encryption, access controls, and staff privacy training.

However, no online system is completely secure. Please use caution when transmitting information online.

6. Your Rights Under Texas Law

If you are a Texas resident, you have certain rights under the Texas Data Privacy and Security Act (TDPSA) and other applicable laws, including:

  • Right to Access: Request details of the personal information we hold about you
  • Right to Correct: Request correction of inaccurate information
  • Right to Delete: Request deletion of your personal information (subject to exceptions)
  • Right to Data Portability: Request a copy of your personal information in a machine-readable format
  • Right to Opt-Out: Opt out of targeted advertising, sales of personal data (which we do not do), and profiling
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise your rights, please contact us at:

We will respond to verified requests within 45 days, with possible extensions allowed under law.

7. Third-Party Links

Our website may contain links to third-party websites. These sites are not under our control, and we are not responsible for their privacy practices. Please review their policies before submitting any personal information.

8. Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If we discover such data has been collected, it will be deleted immediately.

9. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices or legal obligations. Updated versions will be posted here with a new effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, or would like to exercise your privacy rights, please contact:

Zencore Solar
6550 Abrams Road, #650
Dallas, Texas 75231
Phone: 972-802-8898
Email: info@zencoresolar.com

Note:
Zencore Solar fully complies with all Texas and federal laws regarding personal data handling, marketing communications, and customer privacy. SMS and email communications are strictly opt-in, and you may opt out at any time.